Overview
Our replacement policy lasts 1 year after the date of purchase. If under normal use, a statue breaks, chips, etc we will attempt to repair it to the customers satisfaction. If the repair cannot be completed, you will be provided with a new cast if the mold is still available. If not, a new cast at equal value will be offered.
Refunds
There will be no refunds for products bought and sold from Local Statuary (or it’s partners) unless there are catostrophic failures or other extenuating circumstances of which refunds will be handled on a case by case basis. Local Statuary reserves the right to deny a refund for any reason, at the discression of the representitive handling the refund case at the time.
Shipping returns
To replace your shipped product, you should first send us an email at either bailey@localstatuary.com or carol@localstatuary.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us either by using our contact form located at the top and bottom of the screen or emailing us directly at bailey@localstatuary.com or carol@localstatuary.com for questions related to refunds and returns.